Objectives
Aims to qualify and train participants to serve as administrative leaders in health service facilities through development of leadership and analytical skills and communication skills of participants – application of concepts and theories of management of health services and modern hospitals as well as developing practical capacities for management of health facilities.
Language
Arabic
Technical Axes
Management of Health Services and Hospitals:
- Introduction
- Nature of health services
- Practical administrative importance in hospitals
- Challenges surrounding hospital management
Strategic Management:
- Vision, mission and goals
- Analysis of weaknesses and strengths
- Risk analysis and opportunities
- Drafting and developing operational plans for the objectives
- Balanced Scorecards
Institutional Culture and Change Management:
- Legal and ethical aspects of management
- Institutional culture and values
- Behavior and work ethics
- Change and deal with rejection of change
Leadership and Organizational Behavior in Health Facilities:
- Provide the managers of current and future health facilities with the knowledge and skills necessary to deal with behavioral variables to achieve their objectives
- Application of leadership theories by specialists in the management of health services and hospitals
Management of Quality and Safety of Health Services and Hospitals:
- The concept of health quality
- Standards for improving the quality of health services
- Performance improvement methodologies
- Performance improvement tools
- Study of the satisfaction of beneficiaries
- The concept of beneficiary safety and how to achieve it
Medical Marketing and Public Relations Management:
- To clarify channels of distribution and ways of promoting health services and how to respond to them and behavior
- Users of health services
- Making the most of PR in improving the image of the hospital
- Application of marketing concepts and theories about health services and hospitals
- Determining the competitive advantage of the hospital
Materials Management:
- Purchasing and bidding management
- Inventory Management
- Managing the distribution process
- Inventory control.
Human Resources Management in Health Services and Hospitals:
- Explain concepts and theories of human resources management
- Application of forecasting and planning tools to the future needs of human resources for health services
- Development of human resources
- Determine how to select, motivate and increase the productivity of human resources for health services
Performance Evaluation of Health Services and Hospitals:
- Evaluate the quality and level of performance of health services in hospitals
- Evaluating the performance of hospital staff and its use in performance measurement (KPI) and in assessing the performance of hospitals
- The role of a balanced performance card
Project Management:
- Project definition and characteristics
- Project life cycle
- Quantitative and qualitative methods used in project management
- Project management stages
Financial Management in Health Facilities:
- Understand the organization of financial management in health service facilities and hospitals
- The role of financial management in the process of planning, direction and control
- The role of financial management in the decision-making process
- Clarifying the nature of accounting, accounting course in health facilities
- Financial analysis and its implications in health facilities
- Types of costs, classification and how to control them.
Economics of Health Services and Hospitals:
- Clarifying the concepts of health services and hospitals in the framework of economic analysis tools
- Economic theory of its partial and total branches.
Recent Trends in Hospital Management:
- Modern foundations in the management and organization of hospitals and health facilities
- Legal concepts of health services and hospitals
- Modern control systems in hospital management
- Medical leadership styles and their impact on rational health decisions
- Information systems and their use in hospitals.
Graduation Project:
- Project Idea
- Application Mechanisms
- Results and evaluation
- Presentation.
Final Exam
Program Duration
10 training days / 80 training hours.